Voice Processing and Messaging Systems

A Voice Processing & Messaging System provides an organisation with an automated method of handling incoming calls.  The system be used to virtually take over the role of a telephonist all day or only after-hours, and also take messages for any unanswered calls for individual employees.

For this equipment, we offer the M2 Compact and Flexicall Manager Systems from M2 Technology.

M2 Technology manufactures a whole range of high quality, feature rich devices for the Telecommunications industry. Even their basic voicemail platform includes day and night auto attendant, holiday mode, SMS, multiple menu options and message on hold functions, whilst the advanced Flexicall Manager offers reporting and LAN integration.

Compact II
Flexicall Manager

Messages on Hold

What do your callers hear when they are placed on-hold?  Is it chimes or worse still, a commercial radio station broadcasting your competitor’s products for which you are expected to pay an APRA licence fee for the privilege.

Would it not be far better for your callers to hear about your organisation and the range of products and services you offer?

 

M2 on Hold, the sound marketing company caters mainly for the "message on hold" market and benefits from the professional services provided by the M2 Audio Production Department.  M2 Audio offers the latest technology suitable for radio, television, corporate audio, video presentations and web based applications at competitive rates.

Headsets

Frequent telephone users are more than familiar with the dilemma of how to conduct a call and simultaneously write or enter data. Many agree they could often do with an extra pair of hands. The solution is simple: headsets - they leave your hands free while telephoning. Users can do things like entering or checking information quickly and efficiently while talking on the telephone.

People in an increasing number of jobs, from telephonists to stock brokers and members of work teams, are discovering the light-weight headsets for themselves. Their main features are ease-of-operation and user-friendliness.
To meet these needs, we offer the Plantronics range of Headsets.


Telephone Informations Management System (TIMS)

TIMS commonly referred to as a Call Accounting System, goes well beyond simply showing you how much each extension is costing you in phone call charges.  As its name implies, it is a tool that enables you to manage your Telephone System by providing you with a wealth of information such as the number of calls the organisation makes and receives, exchange line utilisation, are there sufficient exchange lines, how many calls are being lost.
To provide this facility, we offer the range of software packages from PhoneControl.

PhoneControl's Telephone Information Management Software proud product family consists of:

	High-end Enterprise Information management system to monitor the performance, of any number of sites and services.
	For multiple PABX or locations users.
	For a single PABX or location user.
	For small system up to 30 extensions.
Hospitality Products
	For applications requiring customer billing facilities at their front desk.
	The hotels requiring an interface to their property management system.
	In conjunction with Affinity, these packages will monitor both guests telephone and internet usage.
	To enhance the performance of the PhoneControl products, various options can be integrated with the software to tailor it to suit your specific needs.